FAQ
What is the bag policy?
To reduce staff contact with guest belongings, we have implemented the following bag policy: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
Where is Emo’s AUSTIN located?
Do I need to print my ticket(s)?
No! If your tickets were sent via digital delivery to your email, or you have a QR code, all you need to do is present the barcode (or QR code) on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.
Helpful hint: Multiple tickets are emailed in separate PDF attachments.
Can I exchange/upgrade my tickets?
All sales are final, and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact Front Gate Tickets support directly for more information.
The show is tonight, and I cannot print or find my tickets.
Please contact Front Gate Tickets customer service at 888.512.SHOW. If it is outside of normal business hours, please take your photo ID and receipt to the box office and they will be able to assist you there.
I purchased a ticket from another website, can you tell me if it’s valid?
If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Front Gate Tickets and Emo’s Austin is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.
Front Gate Tickets is available via phone Mon - Sat, 9am to 9pm and Sun, 9am to 6pm CST at 888.512.SHOW.
What is your refund policy?
All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.
Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.
For other ticketing related questions or concerns, please contact Front Gate Tickets Support at support.frontgatetickets.com or by phone at 888.512.SHOW.
How old do you have to be to attend shows and events at Emo’s AUSTIN?
- Check the show info and ticket details for any age limitations. Keep in mind that if you are under 21, or do not have a current government-issued identification, then you will be marked as a minor and you will not be allowed to drink. Emo's has a No Re-Entry policy. You cannot leave the premises in possession of an alcoholic beverage.
When does the Box Office open at Emo's Austin?
The Box Office at Emo's Austin opens at doors and stays open until about 30 minutes after the headliner goes on. Please reference the Events Calendar or your ticket details for door time information.
What items are not allowed inside Emo's Austin?
You are not allowed to bring in the following items:
- Signs, posters, banners and flags
- Outside beverages
- Markers, spray paint
- Weapons, pocket knifes, throwing stars, mini clubs, etc.
- Illegal substances
- Chairs
- Flowtoys (i.e. whips, hula hoops, poi pods, etc.)
- Any items that could pose a danger to yourself or people around you
- Pets (except service dogs)
Every person who claims to be of age to drink must present a government issued ID, no exceptions.
Every person checked in as a minor is told the same rules for minors.
- NO DRINKING
- NO RE-ENTRY
If you are caught without your minor band, in possession of alcohol, or disobeying any of our rules you will be told kindly to leave.
If you're bringing a bag, please make sure it adheres to our clear bag policy and is 12"x6"x12" or smaller. Small clutches that are about the size of a hand or smaller do not need to be clear. The maximum size of a non-clear clutch/bag is 4.5"x6.5".
Are we allowed to bring signs, posters, banners or flags inside the venue?
We do not allow guests to bring signs, posters, banners or flags inside the venue because these could potentially block other guests' view of the performance.
DOES EMO'S AUSTIN HAVE A SEPARATE ADA AREA?
Emo's Austin is ADA accessible, but does not have a separate ADA section at General Admission shows. If you require specific accommodations, we are happy to take care of you! Please fill out the form below and someone on our team will be in touch as soon as possible.
IS THERE PARKING AT Emo’s AUSTIN?
Venue parking is limited and subject to change from the parking map below. There is parking available near/behind the venue, but we encourage all fans to take a rideshare to Emo’s! Once your driver pulls into the parking lot, have them turn left and pull just past the venue before you get out of the vehicle. For your safety and the safety of other concert goers, please use this location for all of your drop-offs and pickups. If you do drive to the show, do not park across the street from the venue or your vehicle will be booted, and possibly towed. Emo's is not responsible for cars parked across the street from the venue.
Can I bring my camera to the show to take pictures?
- Small, pocket-sized cameras are typically permitted. We do not allow large professional-style cameras with detachable lenses and other professional equipment into the venue without a photo pass, per prior authorization from artist representation.
Is there an outdoor patio and can you smoke at Emo’s AUSTIN?
- Smoking is only permitted in our outdoor patio.
Am I allowed to leave the venue and come back in?
No! Emo's has a No Re-Entry policy.
Where can I find my lost item?
Please fill out the contact form below with Lost and Found selected as your inquiry and we'll be in touch soon!
I still have questions! What Is the best way to contact Emo’s AUSTIN with additional questions?
Please fill out the contact form below and we'll get back to you as soon as possible.
Common Ticketing Questions:
What is your refund policy?
All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.
Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.
I purchased a ticket from another website, can you tell me if it’s valid?
If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Ticketmaster and Emo’s Austin are not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.
The show is tonight and I cannot find my tickets.
Please contact Ticketmaster for ticketing related questions or concerns. If it is outside of normal business hours, please take your photo ID and receipt to the Box Office and they will be able to assist you there. The Box Office opens at doors and stays open until about 30 minutes after the headliner goes on.
Do I need to print my ticket(s)?
No! If your tickets were sent via digital delivery to your email / Ticketmaster app, all you need to do is present the barcode on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.
I haven't received my tickets yet.
Please contact Ticketmaster if you do not receive your tickets within 72 hours before the event.