Do I need to print my ticket(s)?

No! If your tickets were sent via digital delivery to your email, or you have a QR code, all you need to do is present the barcode (or QR code) on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.

Helpful hint: Multiple tickets are emailed in separate PDF attachments.

Can I exchange/upgrade my tickets?

All sales are final, and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact Front Gate Tickets support directly for more information.

The show is tonight, and I cannot print or find my tickets.

Please contact Front Gate Tickets customer service at 888.512.SHOW. If it is outside of normal business hours, please take your photo ID and receipt to the box office and they will be able to assist you there.

I purchased a ticket from another website, can you tell me if it’s valid?

If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Front Gate Tickets and Emo’s Austin is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.

Front Gate Tickets is available via phone Mon - Sat, 9am to 9pm and Sun, 9am to 6pm CST at 888.512.SHOW.

What is your refund policy?

All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.

Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.

For other ticketing related questions or concerns, please contact Front Gate Tickets Support at or by phone at 888.512.SHOW.