FAQ's

Where can I buy tickets for shows and events at Emo's Austin?

Tickets for upcoming shows and events at Emo's Austin may be purchased in advance through Front Gate Tickets online at emosaustin.frontgatetickets.com. Visit our Events Calendar for more info on up-and-coming shows at Emo's Austin!

On show days, you can purchase Front Gate tickets at the venue box office after doors open.

I haven't recieved my tickets in the mail yet.

Please contact Front Gate Tickets support if you do not receive your tickets within 48 hours before the event. For fan club pre-sale orders, please fill out our contact form at least 4 days before the show. For orders not received via mail, Will Call is the next delivery option.

Do I need to print my ticket(s)?

No! If your tickets were sent via digital delivery to your email, or you have a QR code, all you need to do is present the barcode (or QR code) on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.

Helpful hint: Multiple tickets are emailed in separate PDF attachments.

Can I exchange/upgrade my tickets?

All sales are final, and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact Front Gate Tickets support directly for more information.

The show is tonight, and I cannot print or find my tickets.

Please contact Front Gate Tickets customer service at 888.512.SHOW. If it is outside of normal business hours, please take your photo ID and receipt to the box office and they will be able to assist you there.

I purchased a ticket from another website, can you tell me if it’s valid?

If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Front Gate Tickets and Emo’s Austin is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.

Front Gate Tickets is available via phone Mon - Sat, 9am to 9pm and Sun, 9am to 6pm CST at 888.512.SHOW.

What is your refund policy?

All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.

Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.

For other ticketing related questions or concerns, please contact Front Gate Tickets Support at support.frontgatetickets.com or by phone at 888.512.SHOW.

How old do you have to be to attend shows and events at Emo’s AUSTIN?

  • Check the show info and ticket details for any age limitations. Keep in mind that if you are under 21, or do not have a current government-issued identification, then you will be marked as a minor and you will not be allowed to drink or re-enter the club if you leave and cannot be in possession of an alcoholic beverage.

What items are not allowed inside Emo's Austin?

You are not allowed to bring in the following items:

  • Outside beverages
  • Markers, spray paint
  • Weapons, pocket knifes, throwing stars, mini clubs, etc.
  • Illegal substances
  • Chairs
  • Pets (except service dogs)

Every person who claims to be of age to drink must present a government issued ID, no exceptions.

Every person checked in as a minor is told the same rules for minors.

  • NO DRINKING
  • NO RE-ENTRY

If you are caught without your minor band, in possession of alcohol, or disobeying any of our rules you will be told kindly to leave.

If you are 21 or older and have the proper wristband to prove it then you are allowed to leave and come back in.

DOES EMO'S AUSTIN HAVE A SEPARATE ADA AREA?

Emo's Austin is ADA accessible, but does not have a separate ADA section at General Admission shows. If you require specific accommodations, we are happy to take care of you! Please fill out the form below and someone on our team will be in touch as soon as possible.

IS THERE PARKING AT Emo’s AUSTIN?

Venue parking is limited and subject to change from the parking maps below. Ditch the driving and take a safe ride with Lyft to Emo’s Austin! Sign up for the C3concerts.com e-list for access to discount codes and more for upcoming shows!

  • Tuesday - Thursday Parking Map:
  • Friday - Monday Parking Map:

Can I bring my camera to the show to take pictures?

  • Small, pocket-sized cameras are typically permitted.
  • We do not allow large professional-style cameras and equipment into the venue without a photo pass, per prior authorization from artist representation.

Is there an outdoor patio and can you smoke at Emo’s AUSTIN?

  • Smoking is only permitted in our outdoor patio.

Where can I find my lost item?

Please fill out the contact form below with Lost and Found selected as your inquiry and we'll be in touch soon!

I still have questions! What Is the best way to contact Emo’s AUSTIN with additional questions?

Please fill out the contact form below and we'll get back to you as soon as possible.

Common Ticketing Questions:

What is your refund policy?

All sales are final. No refunds unless a show is cancelled, in which case ticket buyers will be informed ASAP.

Refunds are available only for cancelled or postponed events. The ticket buyer must return to the point of purchase to receive a refund.

I purchased a ticket from another website, can you tell me if it’s valid?

If you buy a print-at-home ticket or hard ticket from an unauthorized vendor or source, we cannot, and will not, guarantee that it is a valid ticket. Front Gate Tickets and Emo’s Austin is not responsible for any counterfeit tickets and cannot provide support for any third-party purchases.

Front Gate Tickets is available via phone Mon - Sat, 9am to 9pm and Sun, 9am to 6pm CST at 888.512.SHOW.

The show is tonight, and I cannot print or find my tickets.

Please contact Front Gate Tickets customer service at 888.512.SHOW. If it is outside of normal business hours, please take your photo ID and receipt to the box office and they will be able to assist you there.

Can I exchange/upgrade my tickets?

All sales are final, and tickets are non-refundable and non-exchangeable after purchase. In most cases, we do allow patrons to upgrade passes based on availability and if the tickets have not been shipped. Please contact Front Gate Tickets support directly for more information.

Do I need to print my ticket(s)?

No! If your tickets were sent via digital delivery to your email, or you have a QR code, all you need to do is present the barcode (or QR code) on a mobile device. Please make sure the brightness is up on your screen and that we can see the entire barcode.

Helpful hint: Multiple tickets are emailed in separate PDF attachments.

Where can I buy tickets for shows and events at Emo's Austin?

Tickets for upcoming shows and events at Emo's Austin may be purchased in advance through Front Gate Tickets online at emosaustin.frontgatetickets.com. Visit our Events Calendar for more info on up-and-coming shows at Emo's Austin!

On show days, you can purchase Front Gate tickets at the venue box office after doors open.

I haven't recEIved my tickets in the mail yet.

Please contact Front Gate Tickets support if you do not receive your tickets within 48 hours before the event. For fan club pre-sale orders, please fill out our contact form at least 4 days before the show. For orders not received via mail, Will Call is the next delivery option.

For other ticketing related questions or concerns, please contact Front Gate Tickets Support at support.frontgatetickets.com or by phone at 888.512.SHOW.