Plan Your Visit

Click here to view Customer Safety information and restricted items.

Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

If you lose an item while you are at an event, please email Emosaustin@Livenation.com to see if it has been turned in.

Please allow 24 to 48 hours for the team to look for your item and respond back to you.

The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.

Emo’s is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is all ages.

Yes, you can book our event venue for your next corporate event, private concert, social gathering, wedding, reception, fundraiser and more. For more information, please click here.

• Anyone needing prescription medicine must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at entry. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
• Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
• Over the counter medications are allowed in a sufficient supply for the day. Staff will verify that the medication and name on the label match the actual medication and the patron's identification.

Most events only offer General Admission standing and seating, which are first-come, first-serve. Please refer to the event page for seating options by event.

A valid ID is required to attend any age restricted events and to consume alcohol. Accepted forms of identification include state-issued ID or Driver’s License, valid non-expired US Government or Military ID, or an official passport.

Emo's has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

Unless a show cancels or time changes more than two hours refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

Emo's will call opens at door time. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

Tickets are not transferable. The original ticket purchaser must go back to the original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP client, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

If you’re looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. If you purchased tickets at the box office, please email us at Emosaustin@Livenation.com.

The box office at Emo's Austin opens at doors on show days only.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void and therefore not valid for entry. We recommend purchasing tickets directly via our website, Box Office, or Live Nation only.

At Emo’s, we strive to make our venue and live experiences inclusive and accessible to all. The main entrance to Emo’s is fully accessible. Please be advised that this is done on a first-come, first-serve basis and our accessible seating area can reach capacity early. All bathrooms within the venue are equipped with ADA-accessible stalls. ADA parking is first-come, first-serve and is located in front of the venue's main entrance near our security checkpoint. Anyone needing prescription medicine must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate.

For more accessibility information, click here.